Privacy Policy

Privacy Policy

Effective Date: November 10, 2025

Prime Standard Home Services respects your privacy. This Policy explains how we collect, use, disclose, and protect your information when you use our website, app, or services. We comply with the Virginia Consumer Data Protection Act (VCDPA) and all applicable federal laws.

1. Information We Collect

Personal Data You Provide:

Name, address, phone, email

Payment information (processed via encrypted PCI-compliant processors—never stored on our servers)

Service history and preferences

Automaticallyensitive Data (with explicit consent):

None collected without your affirmative opt-in.

Automatically Collected:

IP address, browser type, device info

Cookies & analytics (Google Analytics – anonymized)

From Third Parties:

Credit reports (for financing only, with consent)

2. How We Use Your Data

Schedule and perform services

Send appointment reminders & invoices

Process payments

Improve our services

Comply with legal obligations

We do NOT sell your personal data. We do NOT use it for targeted advertising or profiling.

3. SMS Privacy (A2P 10DLC Compliant)

We never sell, rent, or share your phone number or SMS data with third parties for marketing. All messages are sent only with your prior express consent. See opt-in/opt-out details in our Terms of Service.

4. Data Sharing

We share only as needed:

Technicians (service address & notes)

Payment processors (Stripe – PCI DSS compliant)

Subcontractors (bound by NDA)

Legal authorities when required

5. Your VCDPA Rights (Virginia Residents)

You have the right to:

Know what personal data we collect

Access a copy of your data

Correct inaccuracies

Delete your data

Opt-out of any future processing (though required for service delivery)

Non-discrimination for exercising rights

Submit requests via: [email protected] or call (703) 555-1234

We respond within 45 days (extendable by 45 days if needed). No fee for verifiable requests (up to 2/year).

Appeals: If denied, appeal within 30 days to the same contact. We’ll respond within 60 days.

6. Data Security

We use industry-standard encryption, firewalls, and regular audits. Breach notification within 45 days as required by VCDPA.

7. Children

Our services are not directed to children under 13. We do not knowingly collect data from children.

8. Changes to Policy

Material changes will be notified via email or website notice. Continued use = acceptance.